Clergy/Employee Assistance Program

The Diocese of Toronto subscribes to an (Employee) Clergy Assistance Program that provides free, absolutely confidential, short-term counselling and advisory/information services to the clergy and their eligible family members (e.g., spouse and dependent children under 18 or still attending school). Cost of providing the service is paid for by the Diocese of Toronto. Use of the service is not reported to anyone, including the bishops and churchwardens, without your informed, voluntary and written consent.

The plan provides confidential professional short-term counselling for:

  • stress management
  • depression
  • anxiety/anger
  • crisis counselling
  • career and work-related issues
  • substance abuse
  • life cycle changes
  • grief
  • relationships
  • couple/family issues

In addition, you can also call for personalized Worklife Resource Information to assist with decisions relating to:

  • childcare
  • parenting
  • school age decisions
  • youth and teens
  • homecare / eldercare
  • bereavement
  • pre-retirement
  • financial support

These services are totally voluntary and provided by Sheppell-FGI, an external company (with no affiliation to the Diocese). Sheppell-FGI provides live 24-hour telephone access, 365 days per year. To talk directly with a representative contact:

  • Toll Free Canada-wide number: 1-800-387-4765
  • TDD (for hearing impaired): 1-800-363-6270
  • Ligne sans frais au Canada: 1-800-363-3872
  • ATS (personnes malentendantes): 1-800-263-8035

If you would like more information on “Confidentiality” or our “Counselling Services”, please read the EAP “FAQs”.

My EAP: Your Shepell.fgi EAP Mobile Application (App)

Shepell.fgi, our Employee Assistance Program (EAP) provider, has announced the launch of My EAP, an EAP mobile application that will allow you and your family members to enjoy access to your EAP right from your mobile device.  My EAP, a mobile application (app) for the Apple and RIM families of mobile devices, delivers interactive health and wellness resources alongside access to EAP services, providing timely support to you and your family when you’re on-the-go.

Whether you need help managing everyday stress, handling life as a parent or making better food choices, My EAP offers quality information and interactive tools on a wide variety of today’s most pressing issues from trusted professionals and experts.  Features include: Health and Wellness articles;LifeSpeak On Demand videos; and Access to E-Counselling (secure & confidential counselling support).

You can also learn more about the EAP services available to you and your family and connect directly with caring EAP professionals 24/7/365 to discover practical solutions to the challenges in your work, health or life.

Access to My EAP is free, fast and easy. Simply follow the links below to download the app onto your mobile device. Visit the ‘App Store’ specific to your mobile device and initiate download, it’s a fast and easy process with guiding instructions at every point.

Visit your app store or scan the QR code to download My EAP.

App Store App iPhone Store BlackBerry World Android Market

Device and system requirements to run My EAP include Apple iPhone, iPod Touch, iPad device software OS4.3 or higher, BlackBerry [Curve, Torch, Bold, Z10, Q10] device software V 5.0 or 10.1 or higher, or Android device software OS3 or higher. A QR code scanner or reader may be required. Refer to My EAP FAQs for additional detailed software and phone requirements.
Depending on worldwide location, regional restrictions and device version some services, features